UCS Help & Information Guide

University Collaborative Suite (UCS)

Penn State's environment for electronic collaboration provides users with a choice of e-mail and calendaring clients including: Microsoft Outlook, Mozilla's Thunderbird, Mail.app, iCal, and the University Collaboration Suite (UCS) desktop and web based clients. This opportunity to choose, provides our users Operating System independence when working with the collaborative suite. The technology the collaborative suite used to provide this service is VMWare's Zimbra Collaboration Suite (ZCS).

End-User Documentation

Zimbra Product Help is an online, comprehensive list of articles which cover most aspects of using the Zimbra Collaboration Suite (ZCS). To access Product Help, log in to the University Collaboration Suite (UCS) Web Client at https://ucs.psu.edu, click the arrow next to your name in the upper right of the screen, and select Product Help. For a PDF version of Product Help, download the Zimbra Web Client User Guide.

Feedback and Technical Support

We welcome your feedback, please use the following points of contact:

  • Technical Support: The ITS Service Desk will provide full support for UCS at itservicedesk@psu.edu
  • ITS Consultant: Penn State departments and campuses are encouraged to work with your designated ITS Consultant to learn more about this service and determine if it is suitable for your unit.
  • ITS Training Services: ITS Training Services will provide both a general overview as well as hands-on training for UCS, first for those migrating from Oracle Calendaring services and then to others looking to take advantage of this new service. A General overview session is available via ITS Adobe Connect located on the ITS Training Services homepage under recordings. In addition, there will be training materials and train-the-trainer opportunities. You may request training-on-demand by contacting ITSTraining@psu.edu.


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