Spam Quarantine: Overview

Penn State operates an e-mail filter that prevents the accumulation of unsolicited messages in the inboxes of University students, faculty, and staff.

The filter, which was activated on May 30, 2012, identifies suspicious messages, such as phishing scams and other e-mail-based fraud, as spam.  These messages are identified as junk and separated from legitimate e-mails.

Delivery of junk messages is determined by how a user accesses their Penn State e-mail.  Certain protocols for accessing Penn State e-mail will require a user to rely on a spam quarantine folder.  Access to a user's spam quarantine folder is done through www.work.psu.edu.  Other users will have junk e-mail delivered to a junk folder in their regular client.

Please note that the spam filter also affects delivery of junk mail for those that check e-mail on handheld devices such as smartphones, tablets, eReaders, and PDA’s. 

Messages in the junk folder or spam quarantine folder will be kept for 30-days at which point they will automatically be deleted unless previously being placed into a different folder.  To move a message mistakenly identified as junk, simply select the message and click on the "Send to Inbox" button.  This will send the specified message(s) to the inbox.

WebMail users had an initial cleaning of their junk folders on May 19, 2012. 

Penn State faculty, staff, and students are highly recommended to check their junk folder or spam quarantine page at least once a month to ensure that a legitimate e-mail is not mistakenly deleted.

To better understand how the spam filter relates to your e-mail service, please find your protocol below for further details.

If you are unsure of exactly which protocol you use for receiving e-mail, follow http://kb.its.psu.edu/article/1703 for assistance.



WebMail

(User checks mail through webmail.psu.edu)

  • junk folder is cleared of messages older than 30 days.
  • An Initial cleaning of junk folder messages older than 30 days was completed May 19, 2012.


POP

(A protocol for transferring Penn State e-mail to a local e-mail client - Outlook, Thunderbird, Mail.app, etc.)

  • Required to use Spam Quarantine folder.  Must log in to www.work.psu.edu to use.
  • Messages older than 30 days are deleted from Spam Quarantine folder.
  • To save a message, select the message and click "Send to Inbox" button, which will push the message to the user's inbox.


Non-Penn State

(User forwards Penn State e-mail to external e-mail service - Gmail, Yahoo!, MSN, etc.)

  • Required to use Spam Quarantine folder.  Must log in to www.work.psu.edu to use.
  • Messages older than 30 days are deleted from Spam Quarantine folder.
  • To save a message, select the message and click "Send to Inbox" button, which will push the message to the user's inbox.


IMAP

(A protocol for transferring Penn State e-mail to a local e-mail client – Outlook, Thunderbird, Mail.app, etc.)

  • junk folder is automatically added to the e-mail client.
  • Messages older than 30 days are deleted from junk folder.
  • If an IMAP user logs into WebMail to view messages, junk mail from that particular session may only be viewed in WebMail (it will not be delivered to the localized computer client, unless manually released from within the WebMail junk folder)

NOTE: If the junk folder does not automatically appear, please reference KB Article #1704.



UCS, Campus, College, and Departmental

(Example: xyz5002@ucs.psu.edu, xyz5002@engr.psu.edu)

  • The filter does not affect how a user receives spam messages.

NOTE: Department standards regulate direction of junk mail, as well as the length of time spam messages can remain in a user's e-mail system.


Any questions or concerns can be answered through the IT Service Desk at ITServiceDesk@psu.edu.

Was this helpful?: 

Yes