Avaya Communications Manager--How to Change an Announcement

#1        You need to make sure that the phone from where you are going to record has console permissions.  At the command line, type “display cos”, then hit enter.  A little way down the left-hand side, you’ll see “Console Permissions”; move across to the right to see which Class of Service is tagged “y”.  Make sure that the phone has that COS assigned.

#2        You need to make sure that the announcement you want to re-record is not write-protected.  Type “cha announcement XXXX”, then hit enter; the last field on the left hand side of the screen says “Protected?”.  Make sure that is set to “n”.

#3        You will need to find the feature access code for changing announcements.  Type “displ feature”, then hit enter; close to the top of the first page, you will see “Announcement Access Code”.  Copy down that code.

Now you are ready to record.  The procedure is: Pick up the handset and dial the feature access code—you will hear dial tone—dial the announcement number—you will hear dial tone—dial the digit “1”—you will hear a beep.  Record your announcement, then hang up.  I would suggest that when you hang up, to press the switch hook button; if you lay the handset back down, the recording will probably pick up the noise of the handset hitting the phone.  If you mess up, there’s no going back; you just have to repeat the process.

When you are finished, protect the announcement per the instructions in #2; this will prevent inadvertently recording over a good announcement.