WebMail - Known Issues
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This page discusses the known issues that have been reported to the ITS Help Desks.
Known Issue |
Status In WebMail2 Full |
Status In WebMail2 Lite Beta |
|---|---|---|
| The advanced editor does not always appear in Safari. | See the relevant section of the WebMail2 FAQ | N/A |
| Scripted windows are blocked in Internet Explorer 7.0. | See the relevant section of the WebMail2 FAQ | N/A |
| Automatic compression is disabled. | TBD | N/A |
| WebMail2's CSS is overridden if the e-mail being displayed includes or links to its own CSS. Note: This affects all messages sent from ANGEL. |
TBD | Resolved: 2007-03-29 |
| If WebMail2's CSS is overridden, Internet Explorer 7.0 may become unstable and crash. Note: This affects all messages sent from ANGEL. |
TBD | Resolved: 2007-03-29 |
| A message can be sent even if an attachment is still uploading. The recipient(s) will not see the file that did not finish attaching. | TBD | N/A |
| When the spell check utility of the advanced editor is used in Internet Explorer 6.0 and no errors are found, the body of the e-mail may be deleted. | TBD | N/A |
| When replying to or forwarding an e-mail, the Subject, Body, Recipients (replies only), or Attachments (forwards only) may be missing. | TBD | N/A |
| Various functions (including search results, reply, forward, and printer friendly) can link to the wrong message if the mailbox containing the message is changed after the search is performed or the message is opened. | TBD | Resolved: 2007-03-29 |
| Some special characters in folder names can make the folder not update correctly or cause problems moving messages to or from the folder. | TBD | N/A |
| If a message is opened in it's own tab (using the → link), the new tab will not update to reflect changes in the message's status. | TBD | N/A |
| WebMail can sometimes split one e-mail message into multiple parts or combine multiple e-mail messages into a single message. | TBD | TBD |
| The spell check utility of the advanced editor may not change corrected words when using Safari. | TBD | N/A |
| Links to attachments in ANGEL messages may not work. | TBD | Resolved: 2007-03-29 |
| Images sent as attachments and referenced inline in an e-mail may not display. (Images referenced by content ID) | TBD | Resolved: 2007-03-29 |
| E-mails sent with a more complicated internal structure may not display correctly. (Messages with multiple multipart/alternative, multipart/mixed, or multipart/related mime types). | TBD | TBD |
| Some e-mails may not display in Normal Headers mode. | TBD Note: Until this bug is resolved, a work around that can be used is to click on Full Headers while the message is being displayed. |
N/A |
| Listserv digest text gets progressively larger in each section. | TBD | N/A |
| Clicking logout in WebMail2, followed by clicking Back on the WebAccess logout screen can leave WebMail2 in an unusable state, requiring you to go through the WebMail2 splash screen again. | TBD | N/A |
| E-mails too large to send may be composed and attempted to be sent with no warnings. | TBD | Resolved: 2007-03-29 |
| When filters are being reordered in the filter options screen, your Web browser's and the server's filter orders may get out of sync and the X-PSU-Spam-Flag may accidentally be deleted. | TBD | N/A |
| When replying to an e-mail with the advanced editor, any e-mail addresses copied from the original message will have the "mailto:" link altered. If this message is read from another e-mail client, the e-mail address may no longer work properly when clicked on. The link will still work in WebMail2. | TBD | N/A |
| If a signature exists, it may not always be added to e-mails being sent. | TBD | N/A |
| Trying to update a tab while simultaneously sending a message can cause Firefox 2 to crash. | TBD | N/A |
| Long contact lists can not be easily edited. | TBD | TBD |
| Very long contact lists (containing hundreds of contacts) can be created, but can cause multiple problems any time they are used or displayed. | TBD | TBD |
| A contact list can be created that has neither name nor contents. These contact lists cannot be edited or deleted. | TBD | N/A |
| Some special characters in contact names can prevent the contact from being edited or deleted. | TBD | N/A |
| The + character is replaced by a space when used in the subject of an e-mail sent from WebMail2. | TBD | N/A |
| While composing an e-mail, contacts will only auto-complete when using all lowercase letters, even if the contact name contains uppercase letters. | TBD | N/A |
| "Two-finger scrolling" on the trackpad of newer Macintosh laptops does not work in some text areas. | N/A | TBD |
| The status of messages in saved drafts and the outbox are inconsistently set. | TBD | Resolved: 2007-03-29 |
| When the advanced editor is turned off in the options file, the button to toggle editor types in the compose tab is initially mis-labeled. | TBD | N/A |
| Links containing a @ character may not work when in "text/plain" messages. | TBD | Resolved: 2007-03-29 |
| "@psu.edu" can accidentally appear in the "CC:" list of a message that is a "Reply to All" | N/A | Resolved: 2007-03-29 |
| While using the Display only unread messages display filter, message coloration may not alternate correctly. | TBD | Resolved: 2007-03-29 |
| While viewing a message, if an attempt is made to save the message to the same folder (e.g. view a message in the inbox, try to save that message to the inbox), an error screen will appear that is using the wrong color themes. | N/A | Resolved: 2007-03-29 |
| Messages being viewed from the trash folder will continue to display after the [empty it] link in the navigation panel is clicked. | TBD | Resolved: 2007-03-29 |
| Messages with the same sender or subject may not always be sorted in the same order when a mail folder is sorted by sender or subject, respectively. | TBD | TBD |
| Both "contacts" and "address book" are used to refer to saved e-mail addresses. | N/A | TBD |
| Both "saved drafts" and "postponed-msgs" are used to refer to messages that have been saved to send later. | N/A | TBD |
| Users experience a slow initial load when WebMail is accessed over dialup/low speed Internet connections. | See Making WebMail2 More Responsive on Slower Internet Connections for suggestions. | N/A WebMail2 Lite (released as a production beta on 2007-02-07) was designed with slower connection speeds in mind. |
| Internal Server Errors and Post Failed are occasionally experienced due to a bug where Internet Explorer 6.0 puts the servers into a high load state. Note: Users of other browsers can still be affected by this bug. Note: Internal Server Errors can sometimes still be encountered for other reasons. |
Resolved: 2006-12-11 | N/A |
| Attached files with long names have their names altered and may not be downloadable. | Resolved: 2006-11-30 | N/A |
| Multiple minor display/rendering problems when viewed in Internet Explorer 7.0. | Resolved: 2006-11-02 | N/A |
| Changes are not reflected while using Internet Explorer 7.0. | Resolved: 2006-11-01 | N/A |
| The number of messages listed next to the folder name on the left side of the screen are not always updated/refreshed immediately. | Resolved: 2006-10-24 | N/A |
| The basic editor sometimes does not quote replies correctly. | Resolved: 2006-10-15 | N/A |
| When using the search feature, the entire subject of a message with a long subject line is not searched | Resolved: 2006-10-13 | N/A |
| When selecting a long contact list, not all recipients will get added to the message if the compose tab is not already open. | Resolved: 2006-10-13 | N/A |
| Firefox versions 1.5.0 and 1.5.0.1 do not wait between mail checks. Note: Users of these versions of Firefox will receive the following message on login: You are running a version of Firefox in which the setTimeout javascript function has a serious bug. WebMail will not autocheck until you upgrade your browser. |
Resolved: 2006-10-06 | N/A |
| Some e-mails from ANGEL cause WebMail2 to stop receiving mail. | Resolved: 2006-10-05 | N/A |
| Users are unable to view text other than English. | Resolved: For some encodings, such as UTF-8: 2006-10-05 | Resolved: For some encodings, such as UTF-8: 2006-10-05 |
| Text cannot be highlighted in Internet Explorer 6.0 without highlighting everything on the page. | Resolved: 2006-09-26 | N/A |
| Forwarding a message could potentially have caused some messages to no longer be visible in the list of messages. | Resolved: 2006-09-26 | N/A |
| The search function does not search the last folder when all folders are selected. | Resolved: 2006-09-19 | N/A |
| Some messages cannot be forwarded from Internet Explorer 6.0. | Resolved: 2006-09-18 | N/A |
| When creating a new filter, "-Choose Mailbox-" is an allowed choice, which creates a bad filter. | Resolved: 2006-09-14 | N/A |
| Messages occasionally no longer appear in the list of messages for the outbox. | Resolved: 2006-09-13 | N/A |
| Some characters (like a space as the first letter) cause contact names and lists to not work correctly. | Resolved: 2006-09-13 | N/A |
| Cannot add more than 8 names to a contact list. | Resolved: 2006-09-13 | N/A |
| When replying to an e-mail, the new e-mail is addressed to the wrong person. (When the "Reply-To:" header entry is present, it is ignored and the "To:" entry is used instead.) |
Resolved: 2006-09-13 | N/A |
| Users are unable to attach documents to messages. | Resolved: 2006-09-11 | N/A |