In-box disappears in Eudora 6.1
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If your Eudora 6.1 inbox has disappeared or only a few brand new messages show and everything else is gone:
Open Norton Anti-Virus
1. Click on View Menu
2. Click on Quarantine
3. Check to see if there is an in.mbx file in this folder � If YES continue with these directions � If NO stop here and contact the Help Desk
Go to Eudora
4. Go to the Mailbox Menu and choose New
5. Name a temporary mailbox
6. Move anything currently in the inbox to this new mailbox
7. CLOSE Eudora
8. Use the search function on your machine to find your in.toc file and delete it
Go back to Norton
9. Go to the Configure Menu
10. Click on File System Real Time Protection
11. Uncheck the box that says �Enable file system real time protection�
12. Click OK
13. Click on View Menu
14. Click On Quarantine
15. Highlight the in.mbx file and click on Restore (icon looks like medicine bottle with blue arrow pointing back to white rectangle)
16. Click the Start Restore button
17. A window will open asking if you want to overwrite the file click YES
18. You should see the word succeeded next to the file when it is finished
19. Close this window
Open Eudora (If it is still open close and reopen it)
20. It should take a moment to rebuild the inbox click Rebuild if asked
21. You should see your emails listed � go through the list and delete any spam, virus attachment emails, or things you do not need � you may also want to check the junk folder and trash everything not needed
22. Move all good emails to the temporary folder created in step 5
23. Go to the Special Menu and Empty the trash
24. Go to the Special Menu and Compact Mailboxes � this may take a moment
Go back to Norton
25. Go to the Configure Menu
26. Click on File System Real Time Protection
27. CHECK the box that says �Enable file system real time protection�
28. Click OK
To keep these problems from happening in the future do the following to exclude .mbx files from being quarantined:
29. Go to the Configure Menu in Norton
30. Click on File System Real Time Protection
31. Check the box that says "Exclude selected files and folders"
32. Click the Exclusions button
33. In the new window click the Extensions button
34. Type "mbx" (no quotes) in the first field
35. Click the Add button - it should appear in the list below
36. Click "OK" to close all windows
37. Exit Norton
Everything should be fine now, you can use Eudora as usual. From this point forward no Eudora mailboxes or *.mbx files will be quarantined. Your computer is safe because Eudora stores attachments in a separate folder called "attach". Once a virus is in this folder, its extension becomes *.exe or something other than *.mbx. At this point Norton will find it and quarantine the virus but not the actual email associated with it, which should go to the Junk folder.
Open Norton Anti-Virus
1. Click on View Menu
2. Click on Quarantine
3. Check to see if there is an in.mbx file in this folder � If YES continue with these directions � If NO stop here and contact the Help Desk
Go to Eudora
4. Go to the Mailbox Menu and choose New
5. Name a temporary mailbox
6. Move anything currently in the inbox to this new mailbox
7. CLOSE Eudora
8. Use the search function on your machine to find your in.toc file and delete it
Go back to Norton
9. Go to the Configure Menu
10. Click on File System Real Time Protection
11. Uncheck the box that says �Enable file system real time protection�
12. Click OK
13. Click on View Menu
14. Click On Quarantine
15. Highlight the in.mbx file and click on Restore (icon looks like medicine bottle with blue arrow pointing back to white rectangle)
16. Click the Start Restore button
17. A window will open asking if you want to overwrite the file click YES
18. You should see the word succeeded next to the file when it is finished
19. Close this window
Open Eudora (If it is still open close and reopen it)
20. It should take a moment to rebuild the inbox click Rebuild if asked
21. You should see your emails listed � go through the list and delete any spam, virus attachment emails, or things you do not need � you may also want to check the junk folder and trash everything not needed
22. Move all good emails to the temporary folder created in step 5
23. Go to the Special Menu and Empty the trash
24. Go to the Special Menu and Compact Mailboxes � this may take a moment
Go back to Norton
25. Go to the Configure Menu
26. Click on File System Real Time Protection
27. CHECK the box that says �Enable file system real time protection�
28. Click OK
To keep these problems from happening in the future do the following to exclude .mbx files from being quarantined:
29. Go to the Configure Menu in Norton
30. Click on File System Real Time Protection
31. Check the box that says "Exclude selected files and folders"
32. Click the Exclusions button
33. In the new window click the Extensions button
34. Type "mbx" (no quotes) in the first field
35. Click the Add button - it should appear in the list below
36. Click "OK" to close all windows
37. Exit Norton
Everything should be fine now, you can use Eudora as usual. From this point forward no Eudora mailboxes or *.mbx files will be quarantined. Your computer is safe because Eudora stores attachments in a separate folder called "attach". Once a virus is in this folder, its extension becomes *.exe or something other than *.mbx. At this point Norton will find it and quarantine the virus but not the actual email associated with it, which should go to the Junk folder.