I can't log in to WebMail
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- You might have entered your Penn State Access Account and/or password incorrectly. Note that you must authenticate to WebMail with your Penn State Access Account userid (for example, xyz123 where xyz123 represents your userid and password) and not with your full name or Penn State email address (for example, xyz123@psu.edu where xyz123@psu.edu represents your email address) and password.
Our logs show that this is a common error made among users. In addition, make sure to type your password correctly and that your Caps Lock key is not on as passwords are case-sensitive.
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Try changing your current Penn State Access Account password via the ITS Secure Server https://www.work.psu.edu/. Wait several minutes, then try to authenticate to WebMail again.
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If you continue to experience problems and the options above do not solve the problem, then you may need to reset your Penn State Access Account password to the one originally issued to you.
To do so, visit the ITS Computer Accounts Office at 201 Computer Building, accounts@psu.edu, 814-865-4772, or an ITS Help Desk to have your password reset. You will also need to present your Penn State ID+ card for verification. If you are at or near another Penn State location, then you can visit this location's local computer support/help desk to have your password reset. Other help desk locations can be found at http://css.its.psu.edu/consulting/consult.html#hd.
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Once your password is reset, you will need to visit an automatic signature station and swipe your ID+ card to obtain your password. Then, you will need to change the password via the Secure Server at https://www.work.psu.edu/.