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Help Desk

Consulting and Support Services (CSS) — last modified 10-17-2007
A unit of Information Technology Services (ITS)
E-Mail Tips and Strategies for Faculty — last modified 09-25-2007
Presents e-mail tips and strategies for faculty to facilitate communication and manage e-mail to/from students and others
E-mail With a Plus Sign — last modified 09-25-2007
Allows a user to create an almost limitless number of e-mail addresses--all of which will be delivered to that user
Emerging Technologies — last modified 10-17-2007
A division of ITS that investigates new information technologies in support of Penn State's mission
Enterprise Service Connection to the Integrated Backbone — last modified 10-17-2007
A method for connecting Enterprise-wide and Internet services to the Border Router
e-Portfolio — last modified 09-25-2007
Use personal Web space to publish a portfolio online
Financial Information Tool (FIT) — last modified 10-17-2007
A client/server tool for performing management functions using IBIS Financial Data
Generalized Interface — last modified 10-17-2007
Facilitates the exchange of information between differing computer systems through the use of the XML
Google Search Engine — last modified 10-17-2007
Offers keyword searching of Penn State Web sites
Graduate Education and Research Services (GEaRS) — last modified 10-17-2007
A division of ITS that strives to meet the computing needs of scholars in education and research
Hours — last modified 10-17-2007
Information about ITS system schedules, maintenance, and outages
Webmail Release: 8/23/07 Deleting Messages — last modified 08-23-2007
Deleting messages in Webmail. What's different?
Webmail Release: 8/23/07 Whitelisting sender — last modified 08-23-2007
What does the Whitelist Sender option do? How do I enable it?
Inside ITS — last modified 09-25-2007
ITS employee Web site (login required)
Integrated Business Information Systems (IBIS) — last modified 09-25-2007
The electronic business system used at Penn State
Integrated Business Information Systems (IBIS) FAQ — last modified 09-25-2007
Frequently asked questions and answers about IBIS
Integrated Student Information System (ISIS) — last modified 09-25-2007
A database containing student information
International Virtual Data Grid Laboratory (iVDGL) — last modified 09-25-2007
A global Data Grid serving experiments in physics and astronomy
Internet Protocol (IP) Address Assignment — last modified 09-25-2007
Management and assigning of IP address space
Internet Security Scanner (ISS) — last modified 09-25-2007
A software tool used to identify systems that are susceptible to certain vulnerabilities
Internet2 at Penn State — last modified 09-25-2007
A testbed for developing advanced Internet technologies
iStudy for Success! — last modified 09-25-2007
Student study skills modules that can be incorporated into an ANGEL course or group
IT Fee — last modified 09-25-2007
Information on academic services funded by the Information Technology Fee
ITS at a Glance — last modified 09-25-2007
A guide about ITS services for new faculty
ITS Profile — last modified 09-25-2007
Information about the many services provided by Information Technology Services at Penn State
WebMail Release: 8/23/07 New Features — last modified 10-02-2007
This release of WebMail has new features as outlined in this article.
Job Opportunities in ITS — last modified 09-25-2007
Information about part-time and full-time employment in ITS
Legal Use of Software — last modified 09-25-2007
Guide on legal use of software
Libraries — last modified 09-25-2007
Access to Penn State's library collection and electronic resources
Lightweight Directory Access Protocol (LDAP) — last modified 09-25-2007
A method for providing directory information
LION-XL — last modified 09-25-2007
A high-performance computing cluster
Long Distance Phone Service — last modified 10-17-2007
Discounts and options for personal and business calling
Mentoring Students Online — last modified 10-17-2007
On-line mentoring techniques to guide, support and enhance the student learning process
Microsoft Office-Questions and Answers — last modified 10-17-2007
Addresses questions frequently asked of the Help Desk
PAC-ITS CD Discontinued — last modified 08-27-2007
 
Network of People — last modified 10-02-2007
A group of University employees who support information technology services at Penn State's colleges, departments, and campuses
Network Time Service — last modified 10-17-2007
A clock service synchronized to The National Institute of Standards clock
News — last modified 10-17-2007
ITS news sources
Operating System Guides — last modified 10-17-2007
Self-help guides to help users reformat a hard drive and reinstall an operating system
Organization Chart — last modified 10-17-2007
A pictorial representation of the ITS organization at PSU
Paging Service — last modified 10-17-2007
Provides information for using the paging options available within University Park
Phone Services — last modified 10-17-2007
Provides links to phone and paging information and services
Port Blocking — last modified 10-17-2007
Restricted access to certain ports connecting Penn State to the Internet
Printing from Administrative Systems FAQ — last modified 10-17-2007
Questions and answers about printing from AIS systems
Printing in Student Computing Labs — last modified 10-17-2007
Information about printing in ITS Windows and Macintosh labs
Privacy — last modified 10-17-2007
Privacy policies and information pertaining to privacy issues at Penn State
Proxy Server — last modified 10-17-2007
Server that "caches" (stores) large Web files locally, decreasing Internet traffic and increasing page download speeds
Publications and Media — last modified 10-17-2007
Publications and videos offered at ITS events and seminars
Publishing Support — last modified 10-17-2007
Support for the publication of books, theses, dissertations, and web sites
Rates — last modified 10-17-2007
A listing of costs for fee-based ITS services
Reports — last modified 10-17-2007
Reports ITS annual reports, strategic plans, and related information
ResConnect — last modified 10-17-2007
A registration system for Penn State residence hall students to access residence hall networks (a service of Housing and Food Services)
RS6k Lab — last modified 10-17-2007
Utilizes IBM POWER3 RISC technology to help power heavy-duty scientific and engineering applications
Scanning Resources — last modified 10-17-2007
Information on text and graphics scanners available at University Park
Script Test Server — last modified 10-17-2007
A server provided by ITS for testing and debugging of cgi scripts
SCROUNGE — last modified 10-17-2007
Recycles used computer equipment for non-profit purposes
Spam, Creating Client-Side Filters — last modified 10-17-2007
How to set e-mail software to handle spam flagged by the ITS spam filter
Spam, ITS Filtering — last modified 10-17-2007
An effort to reduce the amount of spam (unsolicited e-mail) at Penn State
Spyware Protection — last modified 10-17-2007
Recommendations for protecting against spyware, a type of software that secretly transmits information about your online activities and the data stored on your computer
Status, Computer Labs — last modified 10-17-2007
Indicates computer use/availability in each University Park computer lab
Status, Services — last modified 10-17-2007
Information and advisories on viruses, ITS service maintenance, changes, upgrades, and outages
Storage Space — last modified 10-17-2007
Provides options for storing private files and files to be shared with others
Surveys, Information Technology — last modified 10-17-2007
Results of surveys on information technology use at Penn State
Teaching and Learning Research — last modified 10-17-2007
A quick reference for faculty and instructional designers on current research and experience
Teaching Tools — last modified 10-17-2007
Provides links to computer technology tools and resources for Penn State faculty to use to enhance courses
Time Synchronization Service — last modified 10-17-2007
A clock service synchronized to The National Institute of Standards clock
Travel Calling Card — last modified 10-17-2007
For employees completing domestic, department and data calls while away from the office
Clearing The Cache (all browsers) — last modified 10-17-2007
 
Trusted Network Specifications — last modified 10-17-2007
Security measures for administrative data at Penn State
Turnitin — last modified 10-17-2007
A Web-based plagiarism detection and prevention system
UNIX, Research and Instructional Services — last modified 10-17-2007
Service provides instructors and researchers with UNIX services
User Services Conference — last modified 10-17-2007
Annual conference for University employees who provide IT support at Penn State
Videoconferencing — last modified 10-17-2007
Videoconferencing resources provided by ITS
Voice System Services — last modified 10-17-2007
Information on voice system and design services offered by TNS
VoIP User Options Web Interface — last modified 10-17-2007
A utility to control the settings and features on a phone from a computer
Access Security Representatives (ASR) — last modified 08-21-2007
Liaisons between University units and the AIS Security Office.
Account Information Management System (AIMS) — last modified 08-21-2007
Allows faculty to access financial status of their sponsored project accounts.
Accounts Services Office — last modified 08-21-2007
Information about Penn State Access Accounts and other accounts needed to access University services.
ACL Explorer — last modified 08-21-2007
Secure utility that allows control of access to Web files and directories.
Adobe Acrobat Connect Professional (formerly Macromedia Breeze Meeting) — last modified 08-21-2007
A collaboration tool that includes videoconferencing, application sharing, live polling, chat, whiteboards, and presentations (formerly Macromedia Breeze Meeting).
ANGEL Help & Information Guide — last modified 08-21-2007
Instructions on using ANGEL and obtaining assistance
ANGEL Support Contact Form — last modified 08-21-2007
Online form to submit an ANGEL enhancement request, to report a problem, or to ask a question.
Antivirus Software — last modified 08-21-2007
Information on how to protect your computer from computer viruses.
AskPSU — last modified 08-21-2007
An e-mail redirection tool for Web site management.
Audio Conferencing — last modified 08-21-2007
A service that provides a permanent toll-free 800 conferencing number for on-demand audio conference calls
Automatic E-mail Reply Message Utility — last modified 08-21-2007
A tool for creating an auto-reply that will respond to e-mail received while you're away or unavailable.
Building Blocks for Teams — last modified 08-23-2007
Incorporating teamwork into courses
Cable Location Service — last modified 08-23-2007
Cable location for underground communications cables at University Park campus
Cable TV Service — last modified 08-23-2007
Installation and maintenance of TV cable service in the departments and colleges at University Park
Computer Labs, UNIX — last modified 10-17-2007
Lab information, locations, equipment, and hours.
Computer Labs, Windows — last modified 10-17-2007
Lab information, locations, equipment, and hours.
Creating an X-PSU-Spam-Flag Filter in Outlook 2003 — last modified 11-14-2007
This article describes how to setup the X-PSU-Spam-Flag filter in Outlook 2003 to filter spam email to the Junk folder.
Changing Access Account Password — last modified 12-12-2007
 
Getting Started: Quick Start Checklist — last modified 04-01-2008
The Quick Start Checklist will help you with preparation prior to a meeting and with the configuration of the audio/video.
General Information on the Penn State Access Account Storage Space (PASS) — last modified 07-03-2008
 
How do I publish to my Penn State Web space? — last modified 07-03-2008
 
How do I access my PASS space using my Windows Vista machine? — last modified 08-19-2008
 
IMAP settings for Thunderbird — last modified 08-01-2008
 
Using NFS in Mac OS X to connect to PASS (Manual connection) — last modified 08-27-2008
 
Accessing Club Space in the New PASS using SFTP in Windows — last modified 07-20-2008
Use SFTP for Windows to update content on a www.clubs.psu.edu or www.greeks.psu.edu organization site.
What does "Error: could not find driver" mean? — last modified 07-21-2008
A description of the "could not find driver" error, and timelines to the removal of sqlite2 driver for PDO.
50 GB of space to save multimedia projects — last modified 08-09-2008
For campuses with a Digital Commons all faculty, and staff and students can request up to 30 GB of storage space to save their multimedia projects for the entire semester.
I deleted my "www" folder. How do I create a new one? — last modified 08-18-2008
 
How do I access my PASS club, department, or course space in Mac OS X Leopard (Connection Tool) — last modified 08-26-2008
 
Access denied to non-personal folders in PASS on Leopard — last modified 08-29-2008
 
How can I tell if I have a 64-bit Windows operating system? — last modified 08-29-2008
 
Information on the Kerberos settings for PASS and UDrive access — last modified 08-28-2008
 
Computer Store — last modified 10-17-2007
Computer equipment and software at low academic prices.
Course Reserves Services — last modified 10-17-2007
Enables faculty to place books and instructional materials on reserve for students.
Cyberplagiarism: Detection and Prevention — last modified 10-17-2007
Resources to help students avoid unauthorized copying.
Database Service for Courses