Learning Resource Network FAQs

 

Q: Why won’t my online training launch?
First, be sure your Adobe Flash software is up to date. You can confirm this by clicking this link. Next, be sure that your browser's pop-up blocker is allow the LRN. The instructions for each browser can be found by clicking the browser name below:

If you are still having trouble accessing the training, please contact 814-865-8216.

Q: How do I browse for training?
Step by step instructions on how to browse for training can be found on the Learning Resource Network (LRN) Quick Start Guide.

Q: How do I register for a session?
Step by step instructions on how to register for a session can be found on the Learning Resource Network (LRN) Quick Start Guide.

Q: How do I print a certificate of completion for a course?
Participants of select courses within the Learning Resource Network will have the option of earning a certificate for their participation if all certificate requirements have been met. To access your certificate:

  1. Select View Your Transcript from the Learning menu.
  2. Select Completed from the Status drop-down menu.
  3. Locate the course.
  4. Select View Training Details.
  5. Select the Print Certificate link.

Q: Can I see my transcripts from prior trainer-led sessions, Skillsoft, or lynda.com?
Your historic transcript information for trainer-led sessions has been loaded into the My Transcript area of LRN. During the first few months of the LRN implementation, project team staff will be working to load completions of online content from Skillsoft and lynda.com. You will begin to see these completions in your My Transcript area.

Q: Why don’t I see transcript information for courses I completed between July 1 and mid-September?
Additional data is still being migrated into the Learning Resource Network. Data for courses completed between July 1st and mid-September should be listed as complete on your transcript by the end of September 2015.

Q: I started my training at Skillport. Can I pick up where I left off?
Courses started within Skillport prior to the beginning of the Learning Resource Network’s implementation in August 2015 will not be “bookmarked” for users. Any courses started within Skillport after August 24, 2015, may be resumed within the Learning Resource Network.

Q: How do I login?

  1. Navigate to lrn.psu.edu.
  2. If you are faculty or staff, click the 'Faculty & Staff' button. If you are a Volunteer, click the link labeled 'Volunteer, or don't have a WebAccess account' below the 'Faculty & Staff' button.
  3. If you are faculty or staff, log in using your Penn State WebAccess ID. If you are a volunteer, use the username and password you created when you signed up; typically your email.

Q: I created an account at Skillport. How do I get my username and password?
For Non-Penn State Employees Only: Your Skillport username and password has been transferred to the Learning Resource Network. To log-in, navigate to the Learning Resource Network and use your Skillport username (typically the email address you used to sign-up with previously) and password. If you are still having trouble, click the ‘Forgot username or password?’ link below the log-in fields.

Q: How do I create a new account at the Learning Resource Network?
Penn State employees do not have to create an account to use the Learning Resource Network. Login to the system using your Penn State Access Account ID and password. If you are a new employee, there may be a delay in the creation of your Penn State credentials. Do not create an account on your own as your credentials will become active with the Learning Resource Network within a few weeks after your hire date. If you need to complete the compliance training immediately after hire, please contact your HR Representative or Supervisor.

If you are a non-Penn state employee that has already created an account with Skillport or the Learning Resource Network in the past, please do not create a new account. To login with this information, please follow the steps listed above to login or retrieve your information.

Q: How can I be informed of future scheduled offerings of a session?
The Learning Resource Network allows you to a specific training as an “interest” so that you will be notified when new sessions are added to the system. To stay informed of additional offerings using this feature:

  1. Browse for the desired training session.
  2. Select the training to view the Training Details page.
  3. Select the Notify me of new sessions link at the bottom of the page.
  4. Select a Location within the Interest Tracking page.
  5. Enter additional comments in the Comments textbox, if desired.
  6. Check the Notify me when sessions are scheduled at any location checkbox, if desired.
  7. Click the Submit button.

Q: How can I cancel my registration for a free session?
If you have registered for a training course offered at your campus or online via Adobe Connect, you can cancel your registration if you are within the cancellation timeframe for the course. Please keep in mind that different training providers will have varying policies on cancellations. Questions related to cancellation policies should be directed to the training provider listed on the course.

  1. Select View Your Transcript from the Learning menu.
  2. Locate the training within your transcript.
  3. Click the arrow next to the View Training Details button.
  4. Select Withdraw from the drop-down menu.
  5. Select a reason for your withdraw from the drop-down menu.
  6. Enter comments into the textbox provided, if desired.
  7. Click the Submit button.

Q: How do I cancel registration for a session with a fee?
Please keep in mind that different training providers will have varying policies on cancelations. Questions related to cancelation policies should be directed to the training provider listed on the course. To cancel registration for a session with a fee:

  1. Select View Your Transcript from the Learning menu.
  2. Locate the training within your transcript.
  3. Click the arrow next to the View Training Details button.
  4. Select Withdraw from the drop-down menu.
  5. Select a reason for your withdraw from the drop-down menu.
  6. Enter comments into the textbox provided, if desired.
  7. Click the Submit button.

Q: How can I remove something from my transcript?
You are not able to remove a course from your transcript on your own. If you have accidentally added a course to your transcript that you would like removed, please send an email with the subject 'Remove Course from Transcript' to pd-info@psu.edu. A Learning Resource Network administrator will remove the course for you.

If you would like to hide training from your transcript’s active list:

  1. Navigate to your transcript.
  2. Select the down arrow to the right of the transcript item to be made inactive.
  3. Select View Training Details from the drop-down menu.
  4. Select the Move to Archived Transcript link on the right hand side of the Training Details page.
  5. Click the Archive button.

Q: Who has access to my transcripts?
Every user has access to their own transcript by selecting View My Transcript from the Learning menu.
In the future, your transcript can be accessed by your manager and HR Representative. This feature will be available after the implementation of the new Human Capital Management system, WorkDay, as part of the WorkLion project.

Q: Can I access the LRN from a non-PSU network?
Yes, you can access the Learning Resource Network from any computer with internet access. You may also access the site from a web browser on any mobile device.

Q: How do I print or share my transcript?
You have the option of printing your transcript or exporting it as a PDF. Printing or exporting will allow you to keep the transcript for your records or share the transcript, on paper or electronically, with someone else. To export a transcript to a PDF:

  1. Navigate to your transcript.
  2. Select the appropriate status and sort by options form the drop-down menus provided.
  3. Click the Options button.
  4. Select Export to PDF from the drop-down menu.
  5. To print a transcript:
  6. Navigate to your transcript.
  7. Select the appropriate status and sort by options form the drop-down menus provided.
  8. Click the Options button.
  9. Select Print Transcript from the drop-down menu.
  10. Click the Print button.

Q: Why do some events require a budget number for registration?
Some events include a cost, either for program materials or for a training provided by an external company. Please include your budget information when prompted so that the cost is correctly charged.
Note: Each training provider will have their own cancelation policies for their courses. Questions related to cancellation policies should be directed to the training provider listed on the course.

Q: How do I register my co-worker or supervisor?
Unfortunately, the ability to register another user is not available this time.

Q: Why doesn't my transcript show all the lynda.com courses I've viewed?
The Learning Resource Network (LRN) Administrators are currently working with both Cornerstone OnDemand and lynda.com to create an integration between the Learning Resource Network and lynda.com. Once the integration is complete, you will be able to see completed lynda.com courses on your transcript.

Q: Why can't I see my "in-progress" lynda.com training?
The process that imports lynda.com usage into the Learning Resource Network is currently only able to transfer course completion data. If you need your transcript to show that you have completed training in the Learning Resource Network, you will need to complete the associated course in Lynda.com and wait for the overnight process for the data to transfer.

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