Glossary

Book- publicly viewable includes chapters and contains pages about an IT service with information to help users navigate.

Book Navigation- lists all the books that are posted in the IT Knowledge Base.

Book Outline- book navigation tool displaying chapters and service book pages.

Date- a date content type is linked to the Views calendar.

Revision- changes and edits made to a service book page.

Service Book Chapters- are placeholders to show all the sub-content organized in a chapter.

Service Book Pages - used to create an article for a service. Book Pages have a built-in hierarchical navigation.

Tags- are labeled keyword or terms assigned for identification.

Teaser- is a summary of the article. Limited to 255 characters.

Workflow- displays the current state of work and displays workflow history.