Mac Mail - POP3 configurations

For Version: 

Mac Mail 5.2

PLEASE READ: Important information regarding “POP3”:

“POP3” by default downloads email from a server to a single computer or device, then deletes it from the server. Because your messages get downloaded to a single computer or device and then deleted from the server, it can appear that mail is missing or disappearing from your Inbox if you try to check your mail from a different computer or device.

It is highly recommended that both parts of this article are followed to ensure a copy of the message is left on the server. This will need to be done on each computer or device you setup via "POP3".

Part 1: Setting up POP:
1. Open Mac Mail.
  • NOTE: If Mac Mail is NOT your default mail client, a Welcome to Mac Mail Wizard will
immediately appear, and you can start these instructions at step 4. If you have used Mac
Mail before, please continue to step 2.
2. Click File.
3. Click Add Account.
4. In the Welcome/Add Account screen, add the following:
  • Full Name: Add the name to appear on this account.
  • Password: Access Account ID password.
5. Click Continue.
6. In the Incoming Server Screen, add the following:
  • Account Type: POP
  • Description: POP
  • Incoming Mail Server:
  • User Name: Access Account ID (Ex. xyz123).
  • Password: Access Account ID password.
7. Click Continue.
8. In the Outgoing Mail Server screen, add the following:
  • Description: [optional]
  • Outgoing Mail Server:
  • ”Use only this server” should be checked
  • ”Use Authentication” should be checked
  • User Name: Access Account ID (Ex. xyz123).
  • Password: Access Account ID password.
9. Click Continue.
10. This is the Account Summary Screen.
  • Double check all the information to make sure it is correct.
  • Take Account Online should be checked.
11. Click Create.
12. Now that the account is created we will turn off IDLE which isn't selectable during
account creation.
13. With Mac Mail open, Click Mail on the toolbar.
14. Click on Preferences.
15. Click the Accounts Tab.
19. Uncheck the box labeled “Use IDLE command if the server supports it”.
20. Set the port to 587

Part 2: Leaving a copy of the message on the server:

  1. Click Mail.
  2. Click Preferences.
  3. Click the Accounts tab, and select the appropriate email account.
  4. Click the Advanced tab.
  5. Clear the Remove copy from the server after retrieving a message check box.
  6. Click OK.


Service Now Article: KB0010046

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