PLEASE READ: Important information regarding “POP3”:
“POP3” by default downloads email from a server to a single computer or device, then deletes it from the server. Because your messages get downloaded to a single computer or device and then deleted from the server, it can appear that mail is missing or disappearing from your Inbox if you try to check your mail from a different computer or device.
It is highly recommended that both parts of this article are followed to ensure a copy of the message is left on the server. This will need to be done on each computer or device you setup via "POP3".
Part 1: Setting up POP:
- Make sure “use same settings as my incoming mail server” is selected.
Part 2: Leaving a copy of the message on the server:
- Click File.
- Click Account Settings.
- Select the appropriate email account.
- Click Change.
- Click More Settings.
- Click the Advanced tab.
- Select the Leave a copy of the message on the server check box.
- Click OK.
- Click Next.
- Click Finish.
- Click Close.
Note: When the check box is cleared, deleted messages will be permanently removed from the messaging server.
Service Now Article: KB0010048