Adding an Article to the Knowledge Base

To add an article:

1. Log in using your Penn State access account user id and password.
2. Click on Your Designated Content Folder link in the left column.
3. Click the Add kb article button.
4. Enter the following information:
   • title (Note: if this article contains location/college/administrative unit specific information, this information needs to be reflected in the title. For example:  Behrend - Configuring the VPN Client.)
     
   • description (Note: the first sentence should clearly identify the location/college/administrative unit if this article contains location/college/administrative unit specific information. For example: For Fayette users only.)
   • body text, formatting as desired.
5. Click the Save button.
6. To edit the page, click the Edit tab.  Remember to click Save when all changes are complete.
7. When the article is ready to be published, click the drop-down arrow for the State and select Submit.
8. Your Content Manager will review your article and then either publish it or get back to you with any needed revisions.