Why Do I See the Message "Access Denied" in ANGEL?

You may encounter an "Access Denied" error message stating: "You do not have permission to view the requested page. You may try to reauthenticate to access the requested information or you can cancel your request and return to the previous page."

Screen Capture. Access Denied error.
Access Denied error

In a few instances, the error message will be:

Screen Capture. Click to Reactivate error.
Click to Reactivate error

The "Access Denied" error can be caused by any of the following:

  • You have attempted to access an ANGEL page that you are not authorized to view.
  • Your ANGEL authentication information (session) has expired.
  • Your browser has cached (saved) an incorrect version of a link or page.
  • You have been using your browser's back or forward buttons to navigate on some pages.
  • You have configured your browser to use a proxy server.
  • If you are enrolled in a course with "course assistant" rights, this message will be shown if you select the Gradebook link on the Manage tab before the gradebook has been configured. In this situation, please ask the course's instructor to configure the gradebook.
  • If you are an editor in a learning object repository (LOR) and select the Access Filters link on the LOR’s Manage tab, this error will be shown. Please contact ANGEL Support for assistance.

The "Click to reactivate" error can be caused by one of the following:

  • You have opened a new tab with ANGEL content.
  • Your ANGEL authentication information (session) has expired.

To avoid encountering these errors, do not open multiple ANGEL pages in your Web browser or use the Web browser's back or forward buttons. Use the navigation links provided in ANGEL instead. You should also not use a Web proxy while working in ANGEL, as most Web proxies prevent secure authentication from working properly.

In most cases, you should be able to navigate back to the previous page (in this situation you can use the back button) and continue working in ANGEL if you were trying to view a page you do not have access to, or restart your Web browser and log back in if your session has expired. In some cases, however, you may continue to see the access denied error.

To resolve this situation, you will need to clear your Web browser's cache and log back in to ANGEL. For instructions for each Web browser, reference the related article for your browser.

If you are not sure which Web browser you are using and you are using a Windows or Unix computer, please select About from your Web browser's Help menu. If you are using Mac OS X, the browser's name should be shown in the menu bar immediately to the right of the Apple logo.

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