Why Do I See the Message "Session Timeout" in ANGEL?

You may encounter a "Session Timeout" message stating: "Your session has expired due to an extended period of inactivity. You will need to reauthenticate to access the requested information.

Screen Capture. Session Timeout message.
Session Timeout message

In a few instances, the error message will be:

Screen Capture. Click to Reactivate error.
Click to Reactivate error

Session timeout errors can be caused by any of the following:

  • Your ANGEL authentication information (session) has expired.
  • Your browser has cached (saved) an incorrect version of a link or page.
  • You have attempted to open multiple ANGEL pages in your browser's windows or tabs.
  • You have been using your browser's back or forward buttons to navigate on some pages.
  • You have configured your browser to use a proxy server.

To avoid this situation, please do not open multiple ANGEL pages in your Web browser or use the Web browser's back or forward buttons. Use the navigation links provided in ANGEL instead. You should also not use a Web proxy while working in ANGEL as most Web proxies prevent secure authentication from working properly.

In most cases, you should be able to click the reauthenticate or Click to reactivate link to resume working in ANGEL, or restart your Web browser and log back in if your session has expired. In some cases, however, you may continue to see the session timeout error. To resolve this situation, you will need to clear your Web browser's cache and log back in to ANGEL. For instructions for each Web browser, reference the related article for your browser.

If you are not sure which Web browser you are using and you are using a Windows or Unix computer, please select About from your Web browser's Help menu. If you are using Mac OS X, the browser's name should be shown in the menu bar immediately to the right of the Apple logo.

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