iOS Devices: IMAP Configuration

We recommend using an IMAP setup on iOS devices. 

Important Notes Before Starting

  • IMAP is an enrolled service. Please go here to enroll.
  • If this is the first email account on your iPhone, just click on the Mail icon and skip to step #4.

If you already use your iPhone for other email accounts, do the following:

  1. Go into the Settings icon.
  2. Select Mail, Contacts, Calendars.
  3. Select Add Account
  4. Select Other.
  5. Select Add Mail Account.
  6. Enter in your Name: (Ex. Jon Doe)
  7. Enter your Email Address: (Ex.
  8. Enter a Description: IMAP
  9. Select Save.
  10. Under the Incoming Mail Server add the following:
  11. Host Name:
  12. User Name: (Ex. xyz123)
  13. Password: (Access Account Password)
  14. Under Outgoing Mail Server, add the following: 
  15. Host Name:
  16. User Name: (Ex. xyz123)
  17. Password: (Access Account Password)
  18. Select Save.

Troubleshooting Tip: If you are having difficulty with your account, please make sure that "Use SSL" is turned "ON" under the outgoing and incoming server settings.

Service Now Article: KB0010047

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