Problem Logging into the Listserv Web Page

Sometimes old cookie information in your web browser interferes with logging into the Listserv web page.


Removing cookies from Windows Firefox:

  1. Pull down the Tools menu.
  2. Select Options.
  3. Select Privacy.
  4. Click on View Cookies.
  5. Click on the Site column header to sort them by site.
  6. Scroll down to any cookies involving lists.psu.edu.
  7. Click on them to highlight them.
  8. Click on the Remove Cookie button to remove them.
  9. Click on OK.
  10. Click on OK.
  11. Close Options window.

Removing cookies from Mac Firefox:

  1. Pull down the Firefox menu (next to the Apple menu at the top left of your screen).
  2. Select Preferences.
  3. Select Privacy.
  4. Click on Show Cookies.
  5. Click on the Site column header to sort them by site.
  6. Scroll down to any cookies involving lists.psu.edu.
  7. Click on them to highlight them.
  8. Click on the Remove Cookie button.
  9. Close the Cookie window.
  10. Close the Privacy window.


Removing cookies from Internet Explorer:

  1. Open the Tools menu
  2. Click Internet Options.
  3. Find the General tab.
  4. Click Settings.
  5. Click View files.
  6. Click on the heading for the Name column to sort by names.
  7. Scan down for cookies involving lists.psu.edu.
  8. Select the cookie to highlight it.
  9. Click Delete.


Removing cookies from Safari:

  1. Pull down the Safari menu (next to the Apple menu at the top left of your screen).
  2. Select Preferences.
  3. Select Security.
  4. Click on Show Cookies.
  5. Click on the Website column header to sort them by site.
  6. Scroll down to any cookies involving lists.psu.edu.
  7. Click on them on highlight them.
  8. Click on the Remove button.
  9. Click on Done.
  10. Close the Security window.

You may now try using the listserv site again.

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