Help Resources

We're here to help. If you are not sure who to contact, or if the area you need help with is not listed below, the following resources are also available:

Topic/Web Site Contact Email Phone
Access Accounts Account Services accounts@psu.edu 814-865-HELP (4357)
Administrative Computing Support Administrative Information Services (AIS) Support Center AIS-support@psu.edu 814-865-HELP (4357)
ANGEL

IT Service Desk

AngelSupport@psu.edu 814-865-HELP (4357)
Calendar Service IT Service Desk ITServiceDesk@psu.edu 814-865-HELP (4357)
Classroom Reservations (courses) University Registrar enrlsvcs@psu.edu 814-863-3677
Classroom Reservations (events other than courses) University Registrar Use Web form 814-863-3677
Classroom Technical Support Technology classroom support staff Use Web form 814-777-0035
Club Server
(Student Organizations Server)
See Contact Info - Student Organizations Server clubs@psu.edu See Contact Info -Student Organizations Server
Computer Help and Support IT Service Desk ITServiceDesk@psu.edu 814-865-HELP (4357)
Course Tools Teaching and Learning with Technology tlt@psu.edu

 

Data Backbone Problems Network Operations Center tnsnoc@psu.edu 814-865-4NOC (4662)
       
       
Directory Services
Lookup
Update
IT Service Desk ITServiceDesk@psu.edu 814-865-HELP (4357)
eLion Administrative Information Services (AIS) Support Center AIS-support@psu.edu 814-865-HELP (4357)
Email IT Service Desk ITServiceDesk@psu.edu 814-865-HELP (4357)
Employee Computing Support Administrative Information Services (AIS) Support Center AIS-support@psu.edu See directory
Faculty, Teaching Support Teaching and Learning with Technology tlt@psu.edu 814-863-1654
Friends of Penn State (FPS) IT Service Desk ITServiceDesk@psu.edu 814-865-HELP (4357)
FTP IT Service Desk ITServiceDesk@psu.edu 814-865-HELP (4357)
High Performance Computing High Performance Computing Group beatnic@aset.psu.edu 814-863-8930
Internet Access IT Service Desk ITServiceDesk@psu.edu 814-865-HELP (4357)
iTunesU podcasts.psu.edu podcasts@psu.edu 814-865-HELP (4357)
Local Area Network (LAN) Design, Installation, Maintenance and Modification 

(Non-University Park)

Telecommunications and Networking Services See contact list See contact list
Multimedia Support Media Commons mediacommons@psu.edu 1-866-266-7496
Netnews (Usenet) Problems IT Service Desk ITServiceDesk@psu.edu 814-865-HELP (4357)
Penn State Access Account Storage Space (PASS) IT Service Desk ITServiceDesk@psu.edu 814-865-HELP (4357)
Phone Services, Employees Network Operations Center tnsnoc@psu.edu 814-865-4NOC (4662)
Phone Services, Students Network Operations Center tnsnoc@psu.edu 814-865-4NOC (4662)
Portal IT Service Desk ITServiceDesk@psu.edu 814-865-HELP (4357)
Residence Hall Connections, University Park Residential Computing Service and Support rescom@psu.edu Findlay (East):865-2942
Waring (West): 865-2948
Pollock / Nittany: 865-2944
Redifer (South): 865-2938
Warnock (North): 865-2946
Residence Hall Connections, Locations Other Than University Park Campus contacts See contact list See contact list
Search Engine IT Service Desk ITServiceDesk@psu.edu 814-865-HELP (4357)
Secure Server (www.work.psu.edu) IT Service Desk ITServiceDesk@psu.edu 814-865-HELP (4357)
Student Computing Labs ITS Student Consultants See Web site for locations and hours. See Web site for locations and hours.
Telephone/Voice Network Operations Center   814-865-4NOC (4662)
Training Services ITS Training Services ITSTraining@psu.edu 814-863-9522
TSM (formerly ADSM) TSM Support Staff tsm@psu.edu 814-865-HELP (4357)
Viruses IT Service Desk ITServiceDesk@psu.edu 814-865-HELP (4357)
Voice Mail Network Operations Center University Park 814-865-4NOC (4662)
Virtual Private Network (VPN) Service IT Service Desk ITServiceDesk@psu.edu 814-865-HELP (4357)
WebMail IT Service Desk ITServiceDesk@psu.edu 814-865-HELP (4357)
Web-Based Training (Lynda.com) IT Service Desk ITServiceDesk@psu.edu 814-865-HELP (4357)
Web Publishing IT Service Desk ITServiceDesk@psu.edu 814-865-HELP (4357)
Wireless Computing IT Service Desk ITServiceDesk@psu.edu 814-865-HELP (4357)

 

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